Draft placeholder. This is a starting template and must be reviewed and finalised by your legal advisor before launch.
Terms of Service
Last updated: [add date]
About these terms
These terms govern your use of the CLOVE website and service. By using the site or booking an assessment, you agree to them. CLOVE is an Australian telehealth service operated by [legal entity name], ABN [add ABN].
Not medical advice
The website is general information only and is not medical advice. Care, diagnosis and any prescription are provided by AHPRA-registered practitioners, only where clinically appropriate, and are not suitable for everyone.
Eligibility and assessment
Completing the assessment does not guarantee acceptance into a program or any prescription. Eligibility and the right treatment, if any, are determined by your clinician based on your history and assessment.
Payments and cancellation
Pricing is shown on the site. There is no lock-in contract; you can cancel anytime, and there are no hidden fees. Refunds, where applicable, follow Australian Consumer Law.
Medicines, risks and delivery
Prescription medicines carry risks and side effects your clinician will discuss with you. Where prescribed, medication is dispensed by a pharmacy and delivered to you. Availability depends on assessment and supply.
Contact
Questions about these terms can be sent to care@clove.au.